
Over the past 20 years, Diana has been a one-woman show in the male-dominated Janitorial industry. Babco Services LLC and its affiliates are the fruits of a labor that began when Diana’s family first emigrated from Colombia. Her mother’s first job in this country was cleaning houses. It came with inflexible hours and no work-life balance, which meant Diana often missed school and other life events to care for her younger sister while their mother was at work.
Diana eventually found herself cleaning houses like her mother. She was instrumental in the strategic decision to shift operations towards “turn” apartment cleaning and commercial common area contracts. In 2004, she spearheaded a quality control initiative that still defines her business to this day. By 2008, the client base had grown to include contracts in New York and Massachusetts. In 2014, Diana was able to split the turn services and commercial common area cleaning into separate businesses.
Babco is fortunate to have a large female workforce, which has allowed Diana to be the kind of boss she would have wanted for her own mother. It would be in two parts: self-empowerment and delivering quality. She inspires all of her employees to pursue their full potential and she has created a pipeline for growth and upheld a culture of mobility. There’s a sort of lifecycle where experienced staff train and mentor the new hires. Everyone starts as a Cleaner, and aspires to the position of Quality Control Supervisor, which exposes you to project and people management.